whitelightnin_23
07-29-2007, 01:40 PM
First of all...had a GREAT time on vacation...but the travel (to and from) sucked ass!
Issues:
1) All of our flights were late. Yes, we pushed back on time (out there) but only to sit on the tarmac for over 45 minutes...arrived late...took forever getting our luggage (even after we went through customs)...but that was the minor part.
2) Flight crew is f'n rude! We're on a flight GOING TO MEXICO...you'd think they'd have some bi-lingual crew aboard...nope. Also, once I'm boarded...they start randomly re-assigning seats (i think it was b/c they put some underage kids in the emergency exit row)...so they're trying to tell these spanish-speaking people to move...they don't understand & are confused as hell (probably thinking they're getting kicked off the plane)...and all the time, the flight crew keep repeating themselves in ENGLISH...just slower and louder...
Another instance of rudeness (see #4 &5 below).
3) On the trip back...after more delays in Mexico (both loading the plane b/c of a terminal change and because we set on the tarmac for another 40 minutes) we get to Atlanta and only have about an hour to make our connecting flight. An hour to go through passport check, get our luggage, re-check our luggage, go through security again, and change terminals (via-shuttle) and get to our gate. We get to the area to get our luggage...bags are torn to shreds...literally. Luckily ours were ok, so we run to re-check it (and run it through customs). We get there...with the rest of Delta's (delayed) international arrivals and it is a madhouse. I've flown international several times and I've never seen anything this disorganized. I take our luggage to the area where we're supposed to check it and they say...just drop it here. Yeah, just drop your luggage off here...amist 1000s (no exaggeration) of bags..."we'll take care of it"...bull ****. I've been through Chicago, Detroit, Newark, Dallas, & Houston all international & have NEVER seen or even HEARD of anything like this...needles to say, I still don't have my luggage...
4) So we get through security & I SPRINT to our teminal (we only have 10 minutes to take the shuttle & get to our terminal before takeoff). I've never ran as fast and as long in my life...I get there and hold the plane for my wife (she couldn't keep up :) ). We get on the plane...only to be greeted by a bitch of a flight crew who are waiting with folded arms & one says to me "glad you could join us"...piece of ****...oh yeah, after we close the doors we sit there for another 30 minutes and then push back...doors are closed.
5) Get to Nashville & I KNOW our luggage won't get there...go to the lost luggage/claims area & ask to start filling out the form. She literally pushes me (and many others w/ me) out of her office & says she can't help me until the carosel stops...So then we wait another 40 minutes until the carousel stops & the line begins. I finally get in there...and bring my wife & my bud & his wife who traveled with us...the lady looks at me & says..."this isn't a party, we only need one of you"...I lose it. I say "What the hell did you say to me??? If it is a policy, or privacy/safety reasons, I understand, but there's no reason to f'n snip at me...ESPECIALLY when YOUR job is to HELP me, REMEMBER??? Your badge and job description says customer service...guess what I'm the customer." Then another guy steps in & couldn't be nicer & explains the policy...and apologizes...and tries to help us.
Issues:
1) All of our flights were late. Yes, we pushed back on time (out there) but only to sit on the tarmac for over 45 minutes...arrived late...took forever getting our luggage (even after we went through customs)...but that was the minor part.
2) Flight crew is f'n rude! We're on a flight GOING TO MEXICO...you'd think they'd have some bi-lingual crew aboard...nope. Also, once I'm boarded...they start randomly re-assigning seats (i think it was b/c they put some underage kids in the emergency exit row)...so they're trying to tell these spanish-speaking people to move...they don't understand & are confused as hell (probably thinking they're getting kicked off the plane)...and all the time, the flight crew keep repeating themselves in ENGLISH...just slower and louder...
Another instance of rudeness (see #4 &5 below).
3) On the trip back...after more delays in Mexico (both loading the plane b/c of a terminal change and because we set on the tarmac for another 40 minutes) we get to Atlanta and only have about an hour to make our connecting flight. An hour to go through passport check, get our luggage, re-check our luggage, go through security again, and change terminals (via-shuttle) and get to our gate. We get to the area to get our luggage...bags are torn to shreds...literally. Luckily ours were ok, so we run to re-check it (and run it through customs). We get there...with the rest of Delta's (delayed) international arrivals and it is a madhouse. I've flown international several times and I've never seen anything this disorganized. I take our luggage to the area where we're supposed to check it and they say...just drop it here. Yeah, just drop your luggage off here...amist 1000s (no exaggeration) of bags..."we'll take care of it"...bull ****. I've been through Chicago, Detroit, Newark, Dallas, & Houston all international & have NEVER seen or even HEARD of anything like this...needles to say, I still don't have my luggage...
4) So we get through security & I SPRINT to our teminal (we only have 10 minutes to take the shuttle & get to our terminal before takeoff). I've never ran as fast and as long in my life...I get there and hold the plane for my wife (she couldn't keep up :) ). We get on the plane...only to be greeted by a bitch of a flight crew who are waiting with folded arms & one says to me "glad you could join us"...piece of ****...oh yeah, after we close the doors we sit there for another 30 minutes and then push back...doors are closed.
5) Get to Nashville & I KNOW our luggage won't get there...go to the lost luggage/claims area & ask to start filling out the form. She literally pushes me (and many others w/ me) out of her office & says she can't help me until the carosel stops...So then we wait another 40 minutes until the carousel stops & the line begins. I finally get in there...and bring my wife & my bud & his wife who traveled with us...the lady looks at me & says..."this isn't a party, we only need one of you"...I lose it. I say "What the hell did you say to me??? If it is a policy, or privacy/safety reasons, I understand, but there's no reason to f'n snip at me...ESPECIALLY when YOUR job is to HELP me, REMEMBER??? Your badge and job description says customer service...guess what I'm the customer." Then another guy steps in & couldn't be nicer & explains the policy...and apologizes...and tries to help us.