TexAgFromCal
03-12-2007, 06:01 PM
I know a lot of you have dish network and like it but if you ever have any problems with it you are out of luck. I have had it for the last 10 months and 16 days and have never been happy with it.
The latest and final problems is that the "switch" is broken and must be replaced. I called Dish Notwork and was informed that is a common problem and that I would be charged a $30 service fee for them to come out and replace it. Since it was a part I was renting from them I was rather unhappy. Therefore, I told them that since they aren't honoring their contract I want to cancel with no fees. They then said that they would waive the fee. (thanks a real big help) I then asked when they could schedule an appointment to fix it. They told me it would be a week and a half. I then asked for a supervisor to get a reimbursement for the time that I was going to be without TV. They put me on hold for 30 minutes, then promised to transfer me and conveniently hung up on me. That occured two more times that night before I gave up calling.
I called to cancel today because I was tired of their crap. They informed me of the cancellation fee because I had not met my 18 month commitment and I told them that for the channels I wanted I could save that amount over the next 6 months with cable and have a signal in the rain. The "account specialist" told me that I was wrong and couldn't save that much money. I have the pricing sheet in my hand with the total bill for each of the next 6 months.
I was also told that cable will also charge me to come out and fix their equipment if it breaks. This is also a lie because I had a cable company come out 3 times to fix the cable modem I had rented from them and I was never charged a dime.
I should have known from the beginning when Advanced Wireless lied to me twice about the time and day the technician would be in town to hook it up. I also should have known when they turned off my service three times because they "didn't have the correct address." The technician sure seemed to find it fine. I was told each time that it wouldn't happen again.
NEVER SIGN UP FOR DISH NETWORK.
The latest and final problems is that the "switch" is broken and must be replaced. I called Dish Notwork and was informed that is a common problem and that I would be charged a $30 service fee for them to come out and replace it. Since it was a part I was renting from them I was rather unhappy. Therefore, I told them that since they aren't honoring their contract I want to cancel with no fees. They then said that they would waive the fee. (thanks a real big help) I then asked when they could schedule an appointment to fix it. They told me it would be a week and a half. I then asked for a supervisor to get a reimbursement for the time that I was going to be without TV. They put me on hold for 30 minutes, then promised to transfer me and conveniently hung up on me. That occured two more times that night before I gave up calling.
I called to cancel today because I was tired of their crap. They informed me of the cancellation fee because I had not met my 18 month commitment and I told them that for the channels I wanted I could save that amount over the next 6 months with cable and have a signal in the rain. The "account specialist" told me that I was wrong and couldn't save that much money. I have the pricing sheet in my hand with the total bill for each of the next 6 months.
I was also told that cable will also charge me to come out and fix their equipment if it breaks. This is also a lie because I had a cable company come out 3 times to fix the cable modem I had rented from them and I was never charged a dime.
I should have known from the beginning when Advanced Wireless lied to me twice about the time and day the technician would be in town to hook it up. I also should have known when they turned off my service three times because they "didn't have the correct address." The technician sure seemed to find it fine. I was told each time that it wouldn't happen again.
NEVER SIGN UP FOR DISH NETWORK.